Return and refund policy

Return and Refund Policy

At Crystaelet, we want you to feel confident with every purchase. If something isn’t right, we’re here to help.

1. Return Eligibility

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition
  • It must be returned in the original packaging
  • A valid proof of purchase (order ID/receipt) is required

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

  • You can request a return within 5 days of receiving your order
  • Return requests made after this period may not be accepted

3. Refund Process & Timing

  • Once your return is received and inspected, we will notify you of approval or rejection
  • If approved, your refund will be processed within 48hrs
  • The amount will be credited to your original payment method

4. Exchange Options

  • We offer exchanges only for defective, damaged, or incorrect items
  • If you wish to request an exchange, please contact us at crystaelet@gmail.com
  • Exchanges are subject to product availability

5. Damaged or Defective Products

If you receive a damaged or defective item:

  • Please contact us within 5 days of delivery
  • Share clear photos/videos of the product and packaging
  • After verification, we will arrange a replacement or refund

6. Non-Returnable Items

The following items are not eligible for return:

  • Used or worn products
  • Items damaged due to misuse or improper handling
  • Products without original packaging
  • Any non-defective items after purchase

7. Return Shipping Costs

  • Return shipping costs are borne by Us
  • In case of damaged, defective, or incorrect items, return shipping will be free

8. Contact Us

For any return or refund queries, feel free to reach out: